Terms of service

Last updated: 9 November 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES

These Terms and Conditions ("Terms") set out the legally binding agreement between:
• "we", "us" or "our": Cisza Space Limited, a company registered in England and Wales under company number 16581610, whose registered office is at Willow Tree Cottage, Broad Oak, Odiham, Hook, England, RG29 1AQ ("the Company"); and
• "you" or "your": the individual purchasing or using our Services.

By accessing or purchasing any of our Services via our Website, you confirm that you accept and agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. DEFINITIONS
1.1 "Community Area" means any forum, group or other interactive feature of the Website where Users may interact.
1.2 "Consumer" has the meaning given in the Consumer Rights Act 2015.
1.3 "Digital Service" means a service supplied in digital form, including the provision of rewritten messages, guidance notes, templates, e‑mails or other digital content.
1.4 "Services" means the communication‑support services that we provide, including (a) message drafting/editing/re‑writing and (b) 1:1 coaching (live sessions and asynchronous feedback), as further described in clause 3.
1.5 "Website" means Talk with Care and any subdomains.

2. INFORMATION ABOUT US
2.1 Cisza Space Limited is a private company limited by shares, registered in England and Wales. Our VAT number is [IF APPLICABLE].
2.2 Contact details:
(a) E‑mail: ciszaspace@gmail.com
(b) Postal address: Willow Tree Cottage, Broad Oak, Odiham, Hook, England, RG29 1AQ.
2.3 We are not a firm of solicitors, barristers or regulated legal professionals. We do not provide legal representation or legal advice. See clause 5 (Disclaimers).

3. SCOPE OF OUR SERVICES
3.1 Our Services help Users draft, edit or re‑write neutral messages to an ex‑partner or co‑parent in order to de‑escalate conflict and focus on children’s best interests, and provide 1:1 coaching on communication strategies.
3.2 The Services are aimed at supporting amicable communication only. We do not: (a) act as legal representatives; (b) file documents with any court; or (c) advise on the merits of litigation or settlement.
3.3 Any guidance we provide is for general information and communication purposes only and must not be relied upon as legal, financial or psychological advice. Where legal advice is required you should consult a qualified solicitor.

4. ELIGIBILITY & ACCOUNT
4.1 To use our Services you must be at least 18 years old and capable of entering into a contract in your own right.
4.2 You agree to provide accurate, current and complete information during sign‑up and to keep this information up to date.

5. DISCLAIMERS
5.1 No solicitor‑client relationship is created by your use of the Services.
5.2 We endeavour to ensure any content we supply is accurate and appropriate, but we do not guarantee that it will achieve any particular result or outcome.
5.3 Nothing in these Terms limits any statutory rights you may have as a Consumer that cannot be excluded by contract.

6. ORDER PROCESS
6.1 You may place an order for Services via the Website following the on‑screen instructions.
6.2 Your order is an offer to buy the relevant Services. A contract is formed only when we send you a written order confirmation (usually by e‑mail).
6.3 We reserve the right to refuse any order at our discretion (for example, if the request is outside our remit or contains abusive content).

7. PRICES & PAYMENT
7.1 All prices are stated in pounds sterling and include VAT, unless otherwise indicated.
7.2 Payment must be made in full upfront via the payment methods displayed on the Website.
7.3 We may change our prices from time to time, but such changes will not affect orders that we have already accepted.

8. SUPPLY OF SERVICES
8.1 Digital Services. We will make the Digital Service available within the timeframe indicated on the order confirmation (normally within [24 hours] for basic rewriting packages).
8.2 Coaching Sessions. We will confirm scheduled session time(s) by email or via the Website. A session is deemed delivered when the scheduled window begins, whether or not you attend.
8.3 Corrections. Minor errors or typos may be corrected on request without additional charge within 14 days of delivery.
8.4 Rescheduling, lateness & no‑shows. You may reschedule a coaching session once without charge if you give at least 24 hours’ notice; later changes may be charged. If you are late, the session will still end at the scheduled time. No‑shows are charged in full.
8.5 Multi‑session packages. Where you purchase multiple coaching sessions, they must be used within 6 months of purchase unless we agree otherwise in writing.

9. CANCELLATION & REFUNDS
9.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days to cancel your contract (the “Cooling‑Off Period”).
9.2 By placing an order you ask us to start work immediately. You acknowledge that once a Digital Service has been delivered, or a coaching session has begun, you lose your statutory right to cancel in relation to that item.
9.3 If you cancel before delivery or before a coaching session begins, we will refund you in full. For multi‑session packages, any unused sessions will be refunded on a pro‑rata basis if you cancel within the Cooling‑Off Period.
9.4 We may at our sole discretion offer goodwill refunds outside the Cooling‑Off Period in limited circumstances.

10. YOUR OBLIGATIONS
10.1 You must ensure that any material you supply to us: (a) is accurate and not misleading; (b) does not contain defamatory, abusive or harassing language; and (c) does not infringe any third‑party rights.
10.2 You remain solely responsible for the final messages sent to your ex‑partner or any other recipient.

11. ACCEPTABLE USE & COMMUNITY GUIDELINES
11.1 You agree not to use the Website or Community Area: (a) for any unlawful purpose; (b) to transmit harmful or harassing content; (c) to impersonate any person; or (d) to post spam or advertisements.
11.2 We reserve the right to remove or moderate any content that breaches these guidelines and to suspend or terminate your account.

12. INTELLECTUAL PROPERTY
12.1 All intellectual property rights in the Website, the Services and any content we create remain our property (or that of our licensors).
12.2 Upon full payment we grant you a non‑exclusive, non‑transferable licence to use the delivered Digital Service solely for your personal, non‑commercial purposes.

13. PRIVACY & DATA PROTECTION
13.1 We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
13.2 Please see our Privacy & Cookies Policy for information on how we collect, use and protect your data.

14. LIMITATION OF LIABILITY
14.1 Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited by law.
14.2 Subject to 14.1, our total aggregate liability arising out of or in connection with the Services shall not exceed the total price paid for the relevant order.
14.3 We shall not be liable for: (a) loss of profit, revenue, business or anticipated savings; (b) indirect or consequential loss; (c) any loss arising from your failure to follow our advice or instructions.

15. COMPLAINTS & DISPUTE RESOLUTION
15.1 If you are unhappy with the Services please contact us using the details in clause 2 so we can resolve the issue.
15.2 If your complaint remains unresolved, you may use an alternative dispute resolution (ADR) provider such as the Centre for Effective Dispute Resolution (CEDR). Use of ADR is voluntary unless otherwise required by law.

16. FORCE MAJEURE
We are not liable for any failure to perform our obligations where that failure is due to events outside our reasonable control.

17. VARIATION OF TERMS
We may amend these Terms from time to time. The version in force at the time of your order will apply to that order. We will notify registered Users of material changes.

18. GOVERNING LAW & JURISDICTION
These Terms and any dispute or claim arising out of them are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

19. MISCELLANEOUS
19.1 Each clause operates separately. If any clause is found unlawful or unenforceable, the remaining clauses remain in full force.
19.2 You may not transfer your rights under these Terms without our prior written consent.
19.3 These Terms and any document expressly referred to in them constitute the entire agreement between you and us in relation to your purchase and supersede any prior understandings.

Terms of service

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