Frequently asked questions
What does Talk With Care do?
Talk With Care helps adults find clearer words for difficult co-parenting messages.
You can improve a draft, get help writing a reply, or work through your communication in a one-to-one coaching session.
The approach is practical: keep the facts, make the request clear and preserve your boundaries in wording that sounds like you.
What are the options and prices?
AI rewrite — £1 per message
An automated rewrite based on your message, preferences and context. Your result appears in the app, usually within seconds, with short notes about the wording.
Personal rewrite — £5 per message
I personally works through your wording and emails your rewrite within 24 hours of payment. I aim to reply as quickly as possible.
One-to-one coaching
A 55-minute online session to work through difficult messages and practise a method you can use again. This includes detailed post session notes.
The £1 and £5 options are individual purchases. There is no subscription or recurring payment.
Can I try an example before paying?
Yes. The rewriting page includes a free fictional before-and-after example so you can see the approach.
Generating a rewrite of your own message requires payment.
What if I don’t have a draft?
Choose “Help me reply” in the app.
Paste the message you received, then explain what you want your answer to say. Include your position, relevant facts and any boundary you need to keep.
The other person’s message provides context. It does not decide your answer or imply that you agree with their request.
What can I ask for help with?
The app is designed for everyday co-parenting communication, including:
Collection and return arrangements.
Changes, swaps and holidays.
School, health and shared costs.
Clarifying facts or answering practical questions.
Expressing disagreement or setting a boundary.
For communication outside co-parenting, contact Martin before purchasing to check whether the service is suitable.
Will a calmer rewrite change my intent?
The aim is to preserve your intent while making the wording clearer.
A refusal should remain a refusal. A proposal should not become an agreement. Important facts, conditions and welfare concerns should stay in the message.
AI can make mistakes, so always check the result against what you intended. You decide whether to edit or send it.
Can I choose how the message sounds?
Yes. Choose Calm & clear, Warm & cooperative, or Firm & respectful.
You can also choose Short and natural if you prefer a more concise response. Important facts and boundaries should still be retained.
How much text can I enter?
Your draft or intended reply can contain up to 2,000 characters.
When using “Help me reply”, the incoming message has its own 2,000-character limit. You can also add up to 1,000 characters of context.
For a long exchange, select the relevant section and explain the immediate question or arrangement. Keep any essential care or safety details.
How will I receive my rewrite?
AI rewrites appear in the app. Keep the app tab open while you complete payment in Stripe and return to it afterwards.
Personal rewrites are emailed within 24 hours of payment. Check your spam folder if you cannot find yours.
Both services send an order confirmation by email. An order confirmation is separate from the rewritten message.
Can I return to my AI result later?
Your AI result remains available for 24 hours after it is generated. Copy it somewhere appropriate before it expires.
Before payment, you can optionally request a private access link in your confirmation email. Anyone with that email or link can access the available result, so use a private inbox and do not forward it.
If you do not choose the emailed link, keep the app tab open. Closing it may remove your saved access details.
What happens if the AI cannot complete my rewrite?
An unsuccessful attempt may be retried once without another payment.
If the retry fails, the request is declined, or the AI asks for an essential clarification instead of producing a rewrite, the app starts a refund.
Your bank or payment provider may take additional time to display the refund. If you need help, email ciszaspace@gmail.com with your order reference.
What if I’m unhappy with my rewrite?
For either the £1 AI rewrite or £5 personal rewrite, you can request a full refund within 14 days of purchase, even after work has started or the rewrite has been delivered.
Email ciszaspace@gmail.com with your order reference or purchase email address. You do not need to give a reason or complete a special form.
We will issue the refund to your original payment method within 14 days of receiving your request, without a cancellation fee. Your payment provider may take additional time to display it.
Your statutory rights are unaffected. This promise applies to the two rewrite services; coaching has separate booking and cancellation terms.
Will my messages be kept private?
We use encryption and access controls to protect information held in the app. However, no online service can promise absolute confidentiality or security.
Cloudflare hosts the app, OpenAI processes AI rewrite requests, Stripe processes payments and Resend sends order confirmations. Personal rewrites are delivered by email.
Use initials and leave out addresses or other unnecessary identifying details. Only include sensitive information where it is necessary to explain the communication issue.
Please read our Privacy Policy before submitting a message.
How long is my message stored?
In the app:
Unpaid drafts expire after one hour.
After a successful AI rewrite, the original draft is removed and the result remains available for 24 hours.
Personal-rewrite content is retained for seven days after delivery is marked complete, or up to 30 days for undelivered orders.
Optional feedback is retained for up to 90 days.
These periods apply to content in the app database. Provider records, backups, payment records and email correspondence have separate retention arrangements described in our privacy information.
Does my feedback help improve the service?
Yes. After an AI rewrite, you can say whether it was helpful, whether it preserved your meaning and whether it sounded like you.
Feedback is reviewed privately to help identify improvements. It does not automatically train the AI or change your existing rewrite.
We keep the rewritten message with your feedback only if you select the separate sharing option.
Is this legal advice or a court assessment?
No. Talk With Care provides communication and wording support.
We do not interpret court orders, assess legal rights, decide whether someone has breached an order or predict how a judge will view a message.
The app’s before-sending checklist is a practical communication aid. It is not the statutory welfare checklist or a safeguarding assessment.
For advice about your legal position, consult a qualified legal adviser.
Can you guarantee that a message will prevent conflict?
No. Clear wording can make your position easier to understand, but it cannot control another person’s reaction or guarantee agreement.
We focus on what you can communicate accurately: the relevant facts, your position, your request and any next step.
What if the message involves abuse or a welfare concern?
Important concerns and protective boundaries should remain clear. Calmer wording should not minimise harm or imply agreement to unsafe contact.
Talk With Care does not investigate allegations, assess safety or provide emergency assistance.
If anyone is in immediate danger, contact local emergency services. Do not wait for an AI rewrite, personal rewrite or coaching appointment.
Will you send the message to my co-parent?
No. We provide the wording to you.
You review it and decide whether, when and how to send it.
How do I enquire about coaching or get help with an order?
For coaching, use our Contact page and briefly describe what you would like help with. You do not need to send private family correspondence in your initial enquiry.
For order questions, access problems or refunds, email ciszaspace@gmail.com with your order reference or purchase email address.